Titan Office Solutions (“Titan,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit our website or request a quote, how we use that information, and the choices you have. It applies to our website and to business inquiries we receive from companies and individuals across North Carolina, Virginia, and the surrounding areas we serve.

By using our website or submitting information to us, you agree to the practices described in this policy.

Information we collect

We collect information in a few straightforward ways:

Information you provide directly. When you fill out a contact or quote-request form, request a free assessment, or otherwise reach out to us, we collect the details you choose to share, typically your name, business name, email address, phone number, office location, and any information about your equipment needs or current print environment.
Usage and analytics data. Like most websites, we automatically collect basic technical information when you browse, such as your IP address, browser type and device, pages viewed, referring website, and the dates and times of your visits. We use this to understand how visitors use the site.
Cookies and similar technologies. We use cookies and comparable technologies to keep the site functioning, remember preferences, and measure site traffic. See “Cookies and analytics” below for details.

We do not knowingly collect sensitive personal information through our website, and we ask that you not send it to us through web forms.

How we use your information

We use the information we collect to:

Respond to your quote requests, questions, and service inquiries;
Prepare proposals, assessments, and pricing estimates tailored to your business;
Provide, manage, and support the equipment and services you obtain from us;
Communicate with you about your account, orders, service appointments, and supplies;
Operate, maintain, and improve our website and the content we offer;
Detect and prevent fraud, abuse, and security incidents; and
Comply with our legal and contractual obligations.

How we share information

We do not sell your personal information. We share information only as needed to run our business and serve you, including with:

Service providers. Trusted vendors that help us operate, for example, website hosting, email and form processing, analytics, and customer-relationship tools, who are permitted to use the information only to perform services for us.
Financing and leasing partners. When you request a lease or financing, we share the details necessary to process your application with our financing partners, such as GreatAmerica, LEAF, and PEAC Solutions. These partners handle your information under their own privacy and credit policies.
Manufacturers and authorized programs. When required to fulfill warranty, supply, or service obligations on the brands we carry.
Legal and safety reasons. When we believe disclosure is required by law, regulation, or legal process, or is necessary to protect the rights, property, or safety of Titan, our customers, or others.
Business transfers. In connection with a merger, acquisition, financing, or sale of assets, in which case information may be transferred as part of that transaction.

Cookies and analytics

Cookies are small files stored on your device that help websites work and remember information about your visit. We use:

Essential cookies that are necessary for the site to function; and
Analytics cookies that help us understand which pages are visited and how the site performs, so we can improve it.

You can control or disable cookies through your browser settings. If you disable cookies, some parts of the site may not work as intended. We may use third-party analytics services that set their own cookies; those providers process data according to their own privacy policies.

Data retention

We keep your information for as long as needed to respond to your inquiry, provide our products and services, maintain our business records, and meet our legal, tax, and accounting obligations. When information is no longer needed, we take reasonable steps to delete it or render it anonymous.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect against loss, misuse, and unauthorized access or disclosure. No method of transmission over the internet or electronic storage is completely secure, however, and we cannot guarantee absolute security.

Your choices and opt-out

You have choices about how we communicate with you and use your information:

You may opt out of marketing emails at any time by using the unsubscribe link in the message or by contacting us;
You may ask us to access, update, or correct the information you have given us;
You may request that we delete information we hold about you, subject to records we are required to keep; and
You may adjust your browser settings to limit cookies and tracking.

To make any of these requests, contact us using the details below. We will respond within a reasonable timeframe.

Children’s privacy

Our website and services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this page periodically.

Contact us

If you have questions about this Privacy Policy or how we handle your information, please reach out:

Email: service@titanofficesolutions.com
Phone: (704) 741-0821
Mail: Titan Office Solutions, 1213 W Morehead St, 5th Floor, Charlotte, NC 28208

Questions? Contact us and a member of our team will be glad to help.